Booking and cancellation Policy

Deposits

For trips costing  $50 or less per person, Africa Outdoors Ltd must have received payment for the full amount before a trip is confirmed. For trips over  $300 per person, a deposit of 50% is required in order to secure a place on the trip. This will be specified in the trip notes. Please note that deposits are non-refundable. The final amount will then be due 10 days before the start of the trip. If booking less than 20 days before the start of the trip, the full amount will be required at the time of booking.

Changing your booking

If you wish to change your booking dates, or type (duration, program, etc) of trip, please contact us as soon as possible. Changing a booking to a different trip or date is subject to the availability of that new trip. Changing a booking is subject to a $150 amendment fee. If a new trip is more expensive than the initial trip, the difference plus the amendment fee will be outstanding, and due in order to confirm the change to a new trip. If a new trip is less expensive than an initial trip, the balance, less the amendment fee will be refunded.

All changes/cancellations to bookings must be made by the same person who originally booked the trip. Please note that if any additional services have been booked in conjunction with the original trip, additional fees may be incurred in order to cancel or change those services, for example, the booking of air transport, hotels, airport connections etc.

Payment via Mpesa & Online Payment.

We accept online payment. https://payments.pesapal.com/africaoutdoors

Our Mpesa Till Number 809744

Bank details:….

Bank/Wire Transfers

Bank or wire transfers can be arranged upon request. Payment information, including all bank information, will be included in the invoice that we send to you. The invoice will have a ‘Payment Due’ date, which is the time that we expect to receive the payment. Please allow for long bank processing times. A $20 transaction fee will be added to your invoice to cover incoming bank fees. Your financial institution may have additional fees to use bank or wire transfers.

Cancellations

The following refunds can be issued if you must cancel your trip:

Three Days+ Treks/Tours

  • 45 days prior to the trek– 100%* Refund which will be adjusted against other treks with

  • 44 days to 31 days prior to the trek-75%* Refund which will be adjusted against other treks with Africa Outdoors.

  • 30 days to 16 days prior to the trek50%* Refund which will be adjusted against other treks with Africa Outdoors.

  • 15 days prior to the trek / No Show-No Refund. However, you can transfer* your trek (same trek, same batch) to your friend.

Africa Outdoors will deduct 5% as a cancellation charge from the total amount before the refund is processed or the transfer of trek is done.

Two Days Treks/Tours: 

  • 14 days prior to the trek-100%* Refund which will be adjusted against other treks with Africa Outdoors.

  • 13 days to 10 days prior to the trek-75%* Refund which will be adjusted against other treks with Africa Outdoors.

  •  9 days to 7 days prior to the trek-50%* Refund which will be adjusted against other treks with Africa Outdoors

  •  6 days prior to the trek  / No Show-No Refund. However, you can transfer* your trek (same trek, same batch) to your friend.

Africa Outdoors will deduct 5% as a cancellation charge from the total amount before the refund is processed or the transfer of trek is done.

One Day Treks/Tours: 

  •  14 days prior to the trek-100%* Refund which will be adjusted against other treks with Africa Outdoors.

  • 13 days to 10 days prior to the trek-75%* Refund which will be adjusted against other treks with Africa Outdoors.

  • 9 days to 7 days prior to the trek-50%* Refund which will be adjusted against other treks with Africa Outdoors.

  • 6 days prior to the trek / No Show-No Refund. However, you can transfer* your trek (same trek, same batch) to your friend.

Africa Outdoors will deduct 5% as a cancellation charge from the total amount before the refund is processed or the transfer of trek is done.

Other cancellation scenarios and policies:-

 

  • In case of cancellation after paying a partial payment, 30 days prior to the trek 50% will be refunded as a trek voucher. No refund for cancellation within 30 days before departure.

  • If you had used a voucher to register for the trek but now wish to cancel the trek, the same cancellation policy applies. If there is a balance in your voucher after cancellation charges, we will give a fresh voucher for the same. (The validity of your voucher will not be extended).

  • In the case of transferring the trek to a friend, he/she should satisfy all the mandatory prerequisites put forward by Africa Outdoors. Once transferred, if in future you wish to cancel your trek, no refund/voucher is allowed. 

  • In the case of trekkers who come down from a trek. A trekker might come down for various reasons especially when your trek leader sends you down due to any of these reasons: altitude sickness, blood pressure, lack of fitness, non-maintenance of turn-around-time, or any other health issues, injuries or if you’re found drinking/smoking or breaking rules of the trek OR if you quit the trek on your own due to personal reasons. No refund or voucher will be issued. 

  • In case of cancellation due to fitness criteria disqualification, 30 days prior to the trek 50% will be refunded as a trek voucher. No refund for cancellation within 30 days before departure. This is applicable even if you decide to pull out of the trek on your own accord due to lack of preparedness/fitness.

  • In the rare event that Africa Outdoors cancels a trek, due to excessive snow/rain, thunderstorms, floods, landslides, earthquakes or unexpected political unrest, curfews, local riots, pandemics, changes in permission rules or government orders, or any such reason where a trek cannot run.

    Then in such cases, Africa Outdoors will always try to give you an alternate trek as the first option. These treks may be in the same state/country or another. In such situations, if the cost of the alternate trek is lower than your current trek, then we will issue a voucher for the difference in the amount of your trek fee. If the cost is more then you have to pay the difference in the trek fee only. 

    It may also happen that the alternate trek may not be the one that you wish to do. In such a situation, Africa Outdoors will issue you a trek voucher for the trek fee (minus the insurance amount). You can redeem the trek voucher on any of our treks valid for a lifetime.

  • Change of trek or batch is entirely dependent on the availability of seats in that particular trek or batch.

  • Itineraries are based on information available at the time of planning and are subject to change.

  • If an event must be delayed or the itinerary changed due to bad weather, road conditions, transportation delays, government intervention, airline schedules, sickness, or other contingency for which Africa Outdoors or its agents cannot make provision, the cost of delays and/or other changes are the responsibility of the participant.

  • Africa Outdoors holds the right to change/cancel the policies, without prior notice.

  • Africa Outdoors reserves the right to change event dates, people or itineraries as conditions warrant.

  • Africa Outdoors reserves the right to decline or accept, any individual as a trip member for any reason whatsoever.

  • The trek voucher will be valid for a lifetime, transferable and can be redeemed across any treks that we offer.

 

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